Delivery and returns
Delivery
Delivery is charged at a flat rate of £6.95 for any size order to all locations within mainland UK. A surcharge will apply for shipments to Northern Island and Highlands and Islands. Please note: we do not ship to the Channel Islands.
Post Buddy orders are processed by our order fulfilment company BOXstation (AD Hoc Storage) and dispatched from their warehouse in Hinckley, Leicestershire. Once payment has been received, the order is electronically transmitted to BOXstation and the order process starts soon after the information has been received by them.
Orders received before 2pm on a business day (Mon – Fri except bank holidays) are generally dispatched the same afternoon. Orders received after 2pm will generally be dispatched the following business day. Therefore, orders received after 2pm on Friday and over the weekend are usually dispatched the following Monday (except bank holidays).
Once dispatched, delivery is generally next business day within mainland UK and 2-3 business days for UK Highlands and Islands and Northern Island. (NB: Although rare, exceptions can occur. The stated dispatch and delivery times are, therefore, not guaranteed)
Our courier, DPD, will send you notifications confirming dispatch by AD Hoc Storage. DPD provide delivery information and status updates to help you manage your delivery. If you have provided a valid mobile number, you will also receive SMS texts with a delivery time slot and updates. Please note: unless prior arrangements have been made with the courier, deliveries may require a signature on receipt.
DPD provide many delivery options, such as nominating a safe place where the package can be left, delivery to a nominated neighbour or a pick-up shop. Delivery requests and arrangements can easily be made on the DPD website https://www.dpd.co.uk/ .
Please make any delivery arrangements directly with the courier. Once the delivery process starts (shortly after we receive the order), we can no longer make changes on your behalf. Deliveries are subject to the courier’s terms & conditions of trading, which you can find here.
On occasion we will not be able to guarantee a delivery date. However, we will make every effort to ensure that goods are delivered within a reasonable time of being ordered.
We deliver to within England, Wales, Scotland and Northern Ireland. Additional charges apply to deliveries to Northern Ireland and the Highlands and Islands. (We do not deliver to the Channel Islands).
Cancellation and Returns
Please note: once an order has started to process, dispatch can no longer be stopped.
You have the legal right to cancel unconditionally from the moment you place your order and up to 14 days after the date of delivery. You must inform us you wish to cancel by email within this 14-day cooling-off period. Please email support@postbuddysystem.co.uk , providing your full name and order reference number. You then have a further 14 days, from the date you notify us of your cancellation, in which to return the goods.
Returned goods must be unused and, ideally, in their original packaging. Please ensure that the goods are packaged securely and are well protected, to avoid damage in transit. You must include a note, stating your full name, address, and order reference number.
DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded. Under these circumstances, should you want the goods to be sent back to you, you will incur additional postage & packing fees.
Return Address
Send your return to our returns department clearly marked
“PRODUCT RETURNS”
POST BUDDY c/o BOXstation
15 Waterfield Way
Sketchley Meadows Industrial Estate
Hinckley
Leicestershire
LE10 3ER
Refunds
We will issue a refund within 14 days of the goods having been received and checked.
Please note that postage will not be refunded for partial returns.
Faulty Goods
In the unlikely event that there is a fault with the product, you must notify us by email to support@postbuddysystem.co.uk within 30 days of receipt of the goods, clearly stating details of the fault. As we cannot examine the goods in person, we will require you to provide a photograph, clearly showing fault.
Goods found to be faulty will be refunded or exchanged (but not both). Please ensure you send your return by ‘Signed For’ delivery.
As with most DIY products, the effectiveness of Post Buddy relies on correct installation. We cannot accept responsibility for our product not providing a good fix, where the installation instructions have not been followed correctly.
Statutory Rights
To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns does not apply to any claim that the goods do not meet a standard required by law. Therefore, if the goods are faulty or were damaged in transit, we will cover the postage costs to send a replacement item to you.