We aim to dispatch our product as soon as we have received a ‘cleared’ payment. Orders placed before 2pm Monday – Friday will generally be dispatched the same afternoon and you will receive a confirmation email with tracking information. Our courier, DPD, provides several delivery options including, for an extra fee, Saturday delivery (Mainland UK only).
We will attempt to deliver to your door within the next 2 working days. Products which are dispatched by our nominated carrier require a valid signature as proof of delivery and are subject to their terms & conditions of trading. On occasion we will not be able to guarantee a delivery date. However, we will make every effort to ensure that goods are delivered within a reasonable timeframe of being ordered. We deliver to within England, Wales, Scotland and Northern Ireland. Additional charges will apply to deliveries to Northern Ireland and the Highlands and Islands. (We do not deliver to the Channel Islands).
Delivery is 1-2 working days with mainland UK and 2-3 working days for UK Highlands and Islands
Your Right to Cancel
You have the right to cancel any time from the date you placed your order and up to 14 days after the date of delivery. You must inform us you wish to cancel by email to [email protected] . You then have a further 14 days from the date you notified us of your cancellation, in which to return the goods.
Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit. You must include a note, stating your full name, address, and order reference number.
DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded. Under these circumstances, should you want the goods to be sent back to you, you will incur additional postage & packing fees.
Provided the goods are returned unused and in good condition, we will issue a refund within 14 days of receipt at our warehouse. Should you wish to return a product to us, please email us at [email protected] .
(Please note, that we reserve the right to refuse returns/refunds, if they fall outside the statutory cancellation period detailed under the ‘Your Right to Cancel’ section above)
Send your return to our returns department clearly marked
POST BUDDY c/o BOXstation
15 Waterfield Way
Sketchley Meadows Industrial Estate
You must include your full name, address and order reference number with your return.
Items must be returned to us at your own cost. We advise that you send your return by ‘Signed For’ delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
In the unlikely event that there is a fault with the product, you must notify us by email to [email protected] within 30 days of receipt of the goods, clearly stating details of the fault. Goods found to be faulty will be refunded or exchanged (but not both). Please ensure you send your return by ‘Signed For’ delivery.
To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns does not apply to any claim that the goods do not meet a standard required by law. Therefore, if the goods are faulty or were damaged in transit, we will cover the postage costs to send a replacement item to you.