We aim to dispatch our product as soon as we have received a ‘cleared’ payment. Orders received before 2pm on a business day (Mon – Fri except bank holidays) are generally dispatched the same afternoon. Orders received after 2pm on Friday and over the weekend are generally dispatched on the Monday (except bank holidays). Once dispatched, delivery is generally next business day within mainland UK and 2-3 business days for UK Highlands and Islands and Northern Island.*
You will be sent an email by our courier, DPD, with delivery information to manage your order. If you have provided a valid mobile number, you will also receive SMS texts with a delivery time slot and updates.
Please note: unless prior arrangements have been made with the courier, deliveries will require a valid signature on receipt.
DPD provide many delivery options, such as nominating a safe place where the package can be left, delivery to a nominated neighbour or a pick-up shop. Delivery requests and arrangements can easily be made on the DPD website https://www.dpd.co.uk/ .
Please make any delivery arrangements directly with the courier. Once the delivery process starts (shortly after we receive the order), we can no longer make changes on your behalf. Deliveries are subject to the courier’s terms & conditions of trading, which you can find here.
On occasion we will not be able to guarantee a delivery date. However, we will make every effort to ensure that goods are delivered within a reasonable time of being ordered.
We deliver to within England, Wales, Scotland and Northern Ireland. Additional charges apply to deliveries to Northern Ireland and the Highlands and Islands. (We do not deliver to the Channel Islands).
* Please note: during these unprecedented and uncertain times caused by the Coronavirus outbreak, we may not be able to keep to the above delivery times. We will make every effort to get your order to you as quickly as possible, but minor delays may be unavoidable. We thank you in advance for your understanding.
Your Right to Cancel
You have the right to cancel any time from when you placed your order and up to 14 days after the date of delivery. You must inform us you wish to cancel by email to [email protected] . You then have a further 14 days from the date you notified us of your cancellation, in which to return the goods.
Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit. You must include a note, stating your full name, address, and order reference number.
DO NOT use the product, then try to return it. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded. Under these circumstances, should you want the goods to be sent back to you, you will incur additional postage & packing fees.
You have 30 days after you have received your order in which to return our product to us.
Before you send your order back, please email us at [email protected] , giving your name and order reference number and stating the reason for the return.
Send your return to our returns department clearly marked
POST BUDDY c/o BOXstation
15 Waterfield Way
Sketchley Meadows Industrial Estate
Please include a note with your full name, address and order reference number with your return. This will speed up the refund process.
Items must be returned to us at your own cost. We advise that you send your return by ‘Signed For’ delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
Returns will be thoroughly checked upon receipt. Provided the returned goods are unused and in their original condition, we will issue a refund within 14 days of receiving them.
In the unlikely event that there is a fault with the product, you must notify us by email to [email protected] within 30 days of receipt of the goods, clearly stating details of the fault. As we cannot examine the goods in person, we will require you to provide a photograph, clearly showing fault.
Goods found to be faulty will be refunded or exchanged (but not both). Please ensure you send your return by ‘Signed For’ delivery.
As with most DIY products, the effectiveness of Post Buddy relies on correct installation. We cannot accept responsibility for our product not providing a good fix, where the installation instructions have not been followed correctly.
To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns does not apply to any claim that the goods do not meet a standard required by law. Therefore, if the goods are faulty or were damaged in transit, we will cover the postage costs to send a replacement item to you.