Please be aware that we do not sell screws separately.
A: If you want to cancel your order, you must contact us by email to [email protected] . You have up to 14 days after the date of delivery to do this. You then have a further 14 days from the date you notified us, in which to return the goods. Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit.
You must include a note, stating your full name, address, and order reference number. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded.
We will issue a refund within 14 days of receiving the goods at our warehouse. (Please note, that we reserve the right to refuse returns/refunds, if they fall outside the cancellation period specified above) Send your return to our returns department clearly marked "PRODUCT RETURNS"
POST BUDDY c/o BOXstation
15 Waterfield Way
Sketchley Meadows Industrial Estate
Items must be returned to us at your own cost. We advise that you send your return by 'Signed For' delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
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